PROCESSING & SHIPPING

Please allow 2 business days to process your order. If needed, we will arrange a quote for shipping and will contact you with an estimated delivery time and invoice for shipping to your desired destination.

Once you have finalised payment for your artwork purchase and shipping…

  • Original Artwork: We will have your purchased original artwork securely packaged and sent! Please allow an additional 3 days for your item to be dispatched.

  • Prints and Reproductions: Andrew Conway-Hyde | Loft Studio prints are custom made by Alfie-in-the-Air Photography Gallery and are produced on demand. Please allow up 5-7 days for the prints to be produced and dispatched.

  • Shipping Time: It can take approximately 2 – 8 business days for delivery to the United Kingdom. ​International orders will have longer delivery times and vary by destination.

  • Dispatch: Once the artwork has been dispatched we will send you a tracking number and link for you to keep track of your order.

Please note that the postal services maybe delayed due social distancing restrictions and border and regional closures from the Covid-19 virus. This is a very difficult time for everyone. We ask for your consideration when dealing with shipping delays.

URGENT ORDERS

If you need purchase sent urgently, please contact the Loft Studio. We will do our best to arrange express postage.

If you are looking to purchase an artwork as a gift, we encourage you to allow at least 1 months in advance if you are thinking of purchasing a print.

TRACKING AND INSURANCE

All artwork is sent with delivery tracking, postage insurance and require signature on delivery. A tracking number and link will be provided once your order has been dispatched. If the tracking for your order is invalid or empty, please contact info@loftstudio.org and we will follow it up as soon as possible. Please note your parcel will be left at your local sorting office if there is no one available to accept your delivery. Should you at opt to grant the authority to the courier or postal service to deliver and leave your package unattended and without signature, you are agreeing to release the courier from all responsibility and liability of your order. Loft Studio or the courier will not be held responsible or be able to assist with what happens to your package. You are responsible for ensuring the shipping address provided to us is correct.

art crate

CAN YOU DELIVER TO A PO BOX ?

No, we cannot ship to a PO box address.

WHERE IS THE ARTWORK SHIPPED FROM?

We are based on the Isle of Wight. All original artwork will be distributed from Sandown, Isle of Wight or a suitable courier service, available on the day.  Prints ordered from within United Kingdom may be distributed directly from Alfie-in-the-Air Photography Gallery in Ryde, Isle of Wight.

HOW MUCH DOES SHIPPING COST?

Shipping and handling fees are calculated based on weight, measurements, distance of travel, postage insurance and the labour and material required for packaging the item.

FREE SHIPPING WITHIN THE UNITED KINGDOM

Unless otherwise listed, we offer free standard shipping for all our United Kingdom customers who’s orders are over £100.

If you require shipping urgently, please contact us and we will do our best to arrange express shipping for you at an additional cost.

INTERNATIONAL ORDERS

​Do you ship outside the United Kingdom?
Yes! We are able to ship to many locations around the world. ​Shipping and handling fees are calculated based on weight or how much physical space the package takes up (whichever is greater), distance of travel and the labour and material required for packaging the item.

Depending on the size of the product, a minimum shipping fee of £35 – £100 will be applied at checkout. Once we receive your shipping address, we will arrange for a quotation and send you an invoice of any additional shipping funds required, or refund  you any surplus amount.

You are welcome to contact us prior to purchase to let us know what Artwork you are interested in and where you would like it to be shipped. We will arrange a quotation from a courier and get back to you as soon as we can with the postage fees and estimated delivery times specific to your location so you can make an informed purchase.

Are there any duties and taxes?

All products sent outside the United Kingdom may incur duties, taxes, and other charges to be paid by the customer upon their order arriving into the destination country. These charges vary depending on the shipping destination. Please make sure you check with the relevant customs so you are aware of any charges that may be added to your order. These charges are not included in your order and you will be required to pay them. They are applied by the government of the country you are importing the product into. Some examples of fees you may be charged by customs for importing an item include: GST, LEVIES, DUTIES, CUSTOMS, STORAGE, ENTRY, INSPECTION, ADMINISTRATION.

2 inch art tubes 1140x380

HOW WILL MY ARTWORK BE PACKAGED AND SHIPPED?

ORIGINALS

Original artworks may be sent fully stretched in a wooden box or unstretched (taken off the wooden frame) and sent rolled in a tube, depending on the artwork and your preference.

Any original art sent fully stretched will be wrapped in acid free brown paper or tissue paper, padded with bubble wrap or eco wrap, placed between sheets of cardboard and sent in a fitted, thick cardboard box. Most work will be shipped by a courier service.

Artwork with a flatter, less textured surface may be sent unstretched and rolled between paper and bubble wrap in a tube. This is particularly more cost effective for shipping and the standard way for larger artworks to travel. You will be left to arrange the artwork to be stretched by a framer.

If your wish is to have your artwork shipped fully stretched – please let us know when you purchase the artwork or contact us for a quote prior to your purchase.

PRINTS

Most work will be shipped by Royal Mail or a suitable courier service available on the day. They will be sent with insurance, tracking and Signature on Delivery required.

Canvas Prints

Canvas prints will be delivered unstretched, rolled carefully between paper and bubble wrap padding and sent to you in a sturdy cardboard tube. You may then take the artwork to your preferred framer to build the support bars, stretch the canvas and select your desired frame at your own cost.

The cost for stretching may range from £50 for a small painting to £250 for an extra-large painting, depending on size and location and is at the discretion of your framer.

Paper Prints

All paper prints are handled with the utmost care packaged in paper or a plastic sleeve and will arrive unmounted. Prints that are A3 will be mailed flat, in a rigid mailer to minimise unnecessary bending. Large prints will usually be rolled safely between paper and padding and shipped to you in a sturdy cardboard tube. You can then take the artwork to your preferred framer and have it mounted and framed at your own cost.

QUALITY AND PRINT INFORMATION